Shipping policy


Shipping Policy — RUIX Healthcare Essentials

Welcome to RUIX Healthcare Essentials.
We are committed to delivering your order safely, quickly, and efficiently. Please read our shipping policy carefully to understand how your order is processed and delivered.


Shipping Coverage

RUIX currently ships across India.
We are working toward expanding our shipping network internationally in the future.


Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During product launches, sales, or high-demand periods, processing times may be slightly extended.


Estimated Delivery Timeline

Estimated delivery timelines may vary depending on your location:

Region

Estimated Delivery Time

Metro Cities

2–5 Business Days

Tier 2 & Tier 3 Cities

4–7 Business Days

Remote Locations

5–10 Business Days

Please note that delivery timelines are estimates and may occasionally be affected by courier delays, weather conditions, operational disruptions, or unforeseen circumstances.


Shipping Charges

  • Free Shipping on prepaid orders above ₹1499.
  • Standard shipping charges will apply to orders below the free shipping threshold.
  • Cash on Delivery (COD), if available, may include additional handling charges.

Shipping charges are calculated and displayed at checkout before payment.


Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email/SMS
  • Tracking details and courier information

You can track your order using the tracking link shared after dispatch.


Failed Delivery Attempts

Our courier partners usually make multiple delivery attempts.

If:

  • the delivery address is incorrect,
  • the customer is unavailable,
  • or the order is repeatedly undeliverable,

the package may be returned to us.

In such cases, re-shipping charges may apply.


Address Accuracy

Customers are responsible for providing accurate shipping details, including:

  • Full name
  • Complete address
  • Landmark
  • PIN code
  • Contact number

RUIX is not responsible for delays or losses caused by incorrect shipping information.


Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery:

  • Please do not accept the package.
  • Contact our support team immediately with photos/videos of the package condition.

We will investigate and assist you at the earliest.


Delayed Deliveries

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Logistics disruptions
  • Regional restrictions
  • Public holidays
  • High order volumes

RUIX shall not be held liable for delays caused by external courier or operational issues beyond our control.


International Shipping

Currently, international shipping is unavailable.

We aim to expand globally soon.


Contact Us- ruixsupport@gmail.com

For any shipping-related queries, please contact us:

Email: 
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM IST

Thank you for choosing RUIX Healthcare Essentials —
Form. Function. Flow.